Frequently Asked Questions
Everything you need to know about our solid wood furniture and shipping process.
What materials are used in Plank+Beam furniture?
We specialize in high-quality furniture crafted from solid wood, primarily New Zealand pine. Our products are designed for durability and feature non-toxic, low-VOC finishes to ensure safety for your home.
How long will it take for my order to ship?
Most orders are processed and shipped within 1-3 business days. Depending on your location, standard ground shipping typically takes an additional 3-7 business days to arrive at your doorstep.
What is your return policy?
We offer a 30-day return window for items in their original packaging and new condition. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Do you offer a warranty on your products?
Yes, all Plank+Beam furniture comes with a one-year limited warranty that covers manufacturing defects. This ensures peace of mind and reflects our commitment to quality craftsmanship.
Is assembly required for the furniture?
Most of our items require some assembly. We provide detailed, easy-to-follow instructions and all necessary hardware in every box to make the setup process as smooth as possible.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer flexible financing options through partners like Affirm for larger furniture investments.